What Clients Say About Working With Us
Accounts from businesses across Malaysia that have completed a Drumlin engagement — in their own words, about their own situations.
← Back to Home80+
Engagements completed
4.8 / 5
Average satisfaction score
12+
Years in continuity consulting
ISO
22301-aligned methodology
Feedback From Our Clients
Siti Hawa Mansor
Managing Director, Petaling Jaya
"We completed the Readiness Snapshot in early April. What stood out was how quickly the Drumlin team understood our business without us needing to explain the background in detail. The observations note was direct and honest — it flagged two things we had been putting off that genuinely matter. Useful, and not at all overwhelming."
April 2025 · Continuity Readiness Snapshot
Farid Iskandar
Operations Manager, Shah Alam
"We had been through a supplier disruption the previous year that cost us nearly two weeks of delays. Drumlin's Planning Programme helped us put together a clear response guide for that exact type of situation. The four-week timeline was well-organised — I knew what to expect from week to week. The contact reference sheet alone was worth it."
March 2025 · Continuity Planning Programme
Rachel Lim Hui Ying
CEO, Subang Jaya
"Three months with Drumlin on the Resilience Advisory was genuinely productive. We had continuity on the agenda but no clear direction — the phased plan gave us priorities that made sense rather than an overwhelming list. The two follow-up sessions at the end of the quarter were structured and helped us think about what comes next."
February–May 2025 · Operational Resilience Advisory
Azman bin Malik
Director, Klang
"We are a small trading firm — five people. I was not sure continuity planning was something for a business our size. The Snapshot changed my view. It took a week, it was affordable, and we came out with a clear note on where we were exposed. Practical, direct, no fluff."
April 2025 · Continuity Readiness Snapshot
Norizan Ramli
Finance Manager, Kuala Lumpur
"My main concern going in was that the process would generate a thick document nobody would ever open. That is not what happened. The response guide from the Planning Programme is two pages, clearly structured, and already been used once when we had a brief IT issue last month. It helped."
March 2025 · Continuity Planning Programme
Kevin Tan Wei Shen
Head of Operations, Cyberjaya
"We engaged Drumlin for the Resilience Advisory after a period of growth that left our continuity documentation well behind where operations had moved. Over the quarter, Razif's team helped us re-map what actually mattered and set sensible priorities. Communication was consistent throughout — not just a document drop at the end."
January–April 2025 · Operational Resilience Advisory
Case Studies
Trading Firm, Klang Valley
Continuity Planning Programme · 4 weeks
Challenge
The firm had experienced a two-week delivery delay after a single key supplier ceased operations without warning. There was no documented process for handling this, and staff had improvised independently with inconsistent results.
Approach
Drumlin mapped the firm's core supply activities and identified two additional supplier options per category. A simple response guide was drafted, covering supplier failure, staff absence, and a brief IT disruption scenario that had also occurred previously.
Outcome
Within six months, the response guide was referenced once during an IT issue. The firm reported the situation was resolved within hours rather than days. Staff felt clearer about their roles during disruptions.
"Having something written down changed how the team responded. They were not waiting to be told what to do." — Operations Manager
Professional Services Firm, Kuala Lumpur
Operational Resilience Advisory · 3 months
Challenge
Rapid growth over two years had left the firm with informal processes that worked when the team was small but were increasingly strained. Key knowledge sat with two individuals, creating concentration risk.
Approach
The Advisory engagement reviewed four key operational areas. Drumlin helped document critical processes, identify cross-training priorities, and develop a phased plan for reducing concentration risk over the following two quarters.
Outcome
After the engagement, three processes that had depended on one person were documented and shared. Leadership reported greater confidence about coverage during periods of leave or unexpected absence.
"We knew the dependency issue existed. Drumlin helped us make a start that was achievable rather than exhausting." — CEO
Light Manufacturer, Selangor
Continuity Readiness Snapshot · 1 week
Challenge
The business had no prior continuity work in place and was considering a larger engagement. Leadership wanted to understand where gaps actually existed before committing to something more extensive.
Approach
The Readiness Snapshot walked through core production activities and the most likely disruption scenarios for that type of facility. The observations note identified three preparation steps that were straightforward to address and two areas that merited more structured work.
Outcome
Two of the three straightforward steps were completed by the client independently within a month. They subsequently engaged Drumlin for the Planning Programme to address the more complex areas identified.
"The Snapshot gave us a clear picture quickly. We knew what to fix ourselves and what needed more help." — Factory Manager
Contact Drumlin
Phone
+60 3 2148 5037Office
Level 9, Menara Zurich, Jalan Dato Maharajalela, 50250 KL
Hours
Mon–Fri 9 am–6 pm
Sat 9 am–1 pm
Ready to Begin Your Own Engagement?
Contact us for a brief initial conversation. We will listen to your situation and suggest a practical starting point.
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